Shipping, Dead on Arrival Guarantee, and Returns/Refunds
Here at DanQuatics we guarantee all shrimp to be alive and healthy on arrival! All shrimp are bred by our small family team here in Utah. With all of the varieties of hardy shrimp we currently breed, we are the largest retailer of home-bred shrimp in the USA!
In the rare event of DoA's, you must provide clear pictures of dead in closed bag next to shipping label within 1 hour of delivery time. Will issue refund for dead excluding shipping cost or can reship shrimp (depending on current stock), shipping at buyer's expense. DoA is not covered if choosing reshipment instead of refund for dead. Please mind your weather, HOLD FOR PICKUP is available for hot areas above 90F or cold areas below 40F.
No returns or refunds on livestock.
$10 flat rate insulated shipping for any size order of shrimp and larger hard goods! FREE at $100! Anything small or light, including plants is $4 flat rate shipping. All plants will be insulated.
Please allow 1-3 days for processing. I ship Mon, Tuesday, and Saturdays using USPS. Contact DanQuatics@gmail.com or text (801) 499 4481 with any issues.